Mail the postcard your customer selected
Let customers choose from your WhatsApp options, then have Notis carry that choice into a postcard send once the address and artwork are confirmed.
Trigger
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Action
Send Postcard
Tool to send a postcard via u.s. mail with specified recipient, sender, and front/back images. use after confirming recipient addresses and design urls. example: send postcard(to name='john doe', ..., front image='https://...', back image='https://...')
Why this helps
Customer choices and mailing details can end up in different places, leaving a simple follow-up unfinished.
- Carry the customer's selection into the next step
- Cut down manual tracking of postcard choices
- Check the address and image links before mailing
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Docupost once in the Notis portal.
- 2Create an automation and explain how each interactive choice determines the postcard to prepare for sending.
- 3Pick the WhatsApp Interactive Reply Received trigger.
- 4Choose where Notis should send run reports.
- 5Test with one real selection and confirm the mailing address and front and back image URLs.
Questions about this workflow
Can the workflow use a list selection or a quick reply?
Yes. The trigger covers a customer tapping a quick-reply button or selecting an option from an interactive list message.
Are postcard images generated by this action?
No. Docupost's listed action uses front and back image URLs, which must be available before sending.
Can Notis send if the address is missing?
The action requires a recipient address. Instruct Notis to pause for confirmation when details are missing.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Docupost. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Docupost actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Send Letter
Tool to send a letter via u.s. mail with specified recipient, sender, and pdf. use after confirming recipient and document details. example: send letter(to name='john doe', to address='123 main st, ...', file url='https://...')
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Send Postcard
Tool to send a postcard via u.s. mail with specified recipient, sender, and front/back images. use after confirming recipient addresses and design urls. example: send postcard(to name='john doe', ..., front image='https://...', back image='https://...')
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Connect any two apps with Notis in the middle.
Whatsapp and Docupost, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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