Coordinate WhatsApp template review follow-up in Discord
When a template is rejected or flagged, Notis can open a Discord thread with the available review details for your team to plan a fix.
Trigger
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Action
Create new thread in channel
Creates a new thread in a text or announcement discord channel; requires a 'name' and optionally other details (e.g., 'auto archive duration', an initial 'message') in the request body.
Why this helps
Template review issues can block customer communications while the team works out what to change.
- Give review problems a dedicated place for discussion.
- Keep the template status and response planning together.
- Make the next owner or action easier to surface.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Discordbot once in the Notis portal.
- 2Create an automation in Notis and give it a clear name.
- 3Tell Notis to open a thread for rejected or flagged templates and summarize available details.
- 4Choose the WhatsApp Message Template Status Update trigger and where run reports should go.
- 5Test with one real template review status update.
Questions about this workflow
Will every template status update open a thread?
The event fires on status changes. In your instruction, ask Notis to create a thread only for statuses that need discussion.
Does the event include the reason for rejection?
Only rely on review details included in the event. If the reason is not available, have Notis note that it needs to be checked in WhatsApp.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Discordbot. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Discordbot actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add recipient to group channel
Adds a user to a discord group direct message (dm) channel.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Update guild member information
Adds a user (who is not already a member) to a guild using their `access token` (which must have `guilds.join` scope), optionally setting nickname, roles, mute/deaf status, or flags.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Assign role to guild member
Assigns a role to a guild member, provided the bot has 'manage roles' permission in the guild and the role to be assigned is hierarchically lower than the bot's highest role.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Add reaction to message
Adds an emoji reaction from the authenticated user/bot to a specific message in a discord channel; does not return information about existing reactions.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Add or update thread member
Adds a user to a specific, unarchived thread; the user must have access to the thread's parent channel, and for private threads, the bot must already be a member.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Modify guild ban settings
Permanently bans a user from a discord guild, optionally deleting their recent messages (specify deletion period in seconds or days, not both).
Bulk ban users in guild with message deletion option
Bans up to 200 users from a discord guild, optionally deleting their recent messages; the bot must have 'ban members' permission in the guild, and this action is irreversible.
Bulk delete messages in channel
Atomically bulk deletes messages in a discord channel for moderation or maintenance; deletion may not be instantaneous and messages are unrecoverable.
Connect any two apps with Notis in the middle.
Whatsapp and Discordbot, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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