Prepare product context when WhatsApp message status changes
Keep a status-related follow-up moving by getting product facts from a relevant URL you provide.
Trigger
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Action
Diffbot Get Product
Tool to extract product information such as specifications, prices, availability, and reviews. use when you need structured product data including specs, pricing, and reviews.
Why this helps
A status change can lead to a product question that takes time to research, adding context switching to an already busy day.
- Extract product specs, price, availability, and reviews from a supplied page.
- Prepare a product brief for status-related customer follow-up.
- Reduce manual browsing when a delivery status prompts a question.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Diffbot once in the Notis portal.
- 2Create an automation in Automations, New Automation, and add a name and prompt.
- 3Tell Notis to extract product details from a relevant URL supplied with a message status change and summarize them for follow-up.
- 4Pick Message Status Updated as the trigger and choose where run reports should go.
- 5Test with one real message status webhook and an accessible product URL.
Questions about this workflow
Can the status trigger poll for message updates?
No. The WhatsApp status event is delivered by real-time webhook, since Cloud API does not provide a native polling endpoint for status updates.
Does the event provide product information?
No product data is implied by the status event. Include a product URL in the available context to extract its details.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Diffbot. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Diffbot actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Diffbot Search
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Diffbot Account Details
Tool to retrieve account details, including plan information and usage statistics. use after authenticating to verify subscription and daily quota status.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Diffbot Analyze
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New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Get Article Data
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Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Get Discussion Thread
Tool to extract threads of content from forums, comment sections, and review pages. use when you need structured discussion data from web pages after identifying the discussion url.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Diffbot Get Event
Tool to extract event details from web pages. use when you need structured event data such as venue, date, and description.
Diffbot Get Image
Tool to extract detailed information about images, including dimensions and recognition data. use after confirming the image url is publicly accessible.
Diffbot Get Product
Tool to extract product information such as specifications, prices, availability, and reviews. use when you need structured product data including specs, pricing, and reviews.
Connect any two apps with Notis in the middle.
Whatsapp and Diffbot, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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