Follow up on article links selected in WhatsApp
Make a customer's interactive selection easier to act on by extracting the article details connected to the reply.
Trigger
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Action
Get Article Data
Tool to extract information from articles, including authors, publication dates, and images. use when you need structured metadata from a web article url.
Why this helps
A customer's selected option can require background reading before you respond, creating a hidden follow-up task.
- Extract structured article details when a reply provides an article URL.
- Prepare a useful article brief for a customer response.
- Reduce the gap between customer intent and informed follow-up.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Diffbot once in the Notis portal.
- 2Create an automation in Automations, New Automation, and add a name and prompt.
- 3Tell Notis to extract article details from any article URL supplied with an interactive reply and summarize it for follow-up.
- 4Pick Interactive Reply Received as the trigger and choose where run reports should go.
- 5Test with one real interactive reply whose available context includes an article URL.
Questions about this workflow
Can the trigger itself provide the URL?
It provides the interactive reply event. This workflow needs an article URL in the event context or supplied to Notis.
What details does the article extractor return?
It can extract article content and structured metadata, including authors, publication dates, and images.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Diffbot. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Diffbot actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
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Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
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New Message Received
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Get Article Data
Tool to extract information from articles, including authors, publication dates, and images. use when you need structured metadata from a web article url.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
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Diffbot Get Product
Tool to extract product information such as specifications, prices, availability, and reviews. use when you need structured product data including specs, pricing, and reviews.
Connect any two apps with Notis in the middle.
Whatsapp and Diffbot, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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