Check delivery records after a template status change
A template approval or rejection can affect delivery notifications. Have Notis search Detrack for related jobs when identifying context is available, then report the results.
Trigger
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Action
Search
Tool to search for deliveries, collections, or vehicles. use after defining search criteria to retrieve matching jobs.
Why this helps
Template status changes can affect customer communications, but finding the deliveries that may need attention can be an extra manual task.
- Creates a review step when template status changes
- Surfaces potential related delivery records
- Flags when the event does not identify affected jobs
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Detrack once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Tell Notis to search Detrack only when the template status event provides enough context, and report possible matching deliveries or missing identifiers.
- 4Pick WhatsApp Message Template Status Update as the trigger and choose where run reports go.
- 5Test with one real template status event and review whether the event contains useful search details.
Questions about this workflow
Does a template status event identify specific deliveries?
Not necessarily. The event concerns a WhatsApp message template's review status. Detrack search is useful only if the event or your instruction supplies identifying context.
Will this fix rejected or flagged templates?
No. It searches Detrack for possible delivery records and reports results; it cannot update WhatsApp templates.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Detrack. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Detrack actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Collection
Tool to add a new collection in detrack. use after gathering all necessary collection details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete All Collections
Tool to delete all collections in the account. use when you need to purge every collection for a specific date after confirmation.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Delete All Deliveries
Tool to delete all deliveries for a specific date. use when you need to purge deliveries in bulk before scheduling new ones.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Delete Delivery
Tool to delete one or more deliveries by date and d.o. number. use after confirming delivery entries to avoid accidental data loss (max 100 items per call).
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Edit Delivery
Tool to edit specific deliveries by date and d.o. number. use after confirming delivery identifiers to update their details (max 100 per call).
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
List Jobs
Tool to list all jobs with optional filters and pagination. use when you need to retrieve jobs by date, status, country, or other criteria.
Search
Tool to search for deliveries, collections, or vehicles. use after defining search criteria to retrieve matching jobs.
View All Collections
Tool to view all collection jobs in detrack. use when you need to retrieve every collection job currently stored.
Connect any two apps with Notis in the middle.
Whatsapp and Detrack, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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