Connect address concerns to the right delivery job
A customer says the address is wrong or incomplete. Let Notis search Detrack for the delivery and report likely matches before your team follows up.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
Search
Tool to search for deliveries, collections, or vehicles. use after defining search criteria to retrieve matching jobs.
Why this helps
Address issues are harder to resolve when the chat and delivery record live in separate places.
- Links address concerns to potential delivery records
- Helps avoid searching with partial details by hand
- Creates a review point before delivery information is changed
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Detrack once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Tell Notis to search for Detrack deliveries related to address concerns and report candidates without changing any records.
- 4Pick WhatsApp New Message Received as the trigger and choose where run reports go.
- 5Test with one real address issue message and review the candidates.
Questions about this workflow
Will it update the delivery address?
No. This workflow searches for likely jobs and reports them. The allowed search action does not edit delivery details.
Can it find a delivery from an incomplete address?
It can use whatever identifying details are present, but results may be uncertain. Have Notis call out missing details for review.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Detrack. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Detrack actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Collection
Tool to add a new collection in detrack. use after gathering all necessary collection details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete All Collections
Tool to delete all collections in the account. use when you need to purge every collection for a specific date after confirmation.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Delete All Deliveries
Tool to delete all deliveries for a specific date. use when you need to purge deliveries in bulk before scheduling new ones.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Delete Delivery
Tool to delete one or more deliveries by date and d.o. number. use after confirming delivery entries to avoid accidental data loss (max 100 items per call).
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Edit Delivery
Tool to edit specific deliveries by date and d.o. number. use after confirming delivery identifiers to update their details (max 100 per call).
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
List Jobs
Tool to list all jobs with optional filters and pagination. use when you need to retrieve jobs by date, status, country, or other criteria.
Search
Tool to search for deliveries, collections, or vehicles. use after defining search criteria to retrieve matching jobs.
View All Collections
Tool to view all collection jobs in detrack. use when you need to retrieve every collection job currently stored.
Connect any two apps with Notis in the middle.
Whatsapp and Detrack, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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