Stop DeskTime tracking from a completion reply
A clear WhatsApp completion reply can close the loop on a DeskTime work session.
Trigger
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Action
Stop Project Task
Tool to stop tracking time for a specified project and optional task. use when you have finished work and need to record end time.
Why this helps
A completion choice may be easy to send, but stopping the timer still takes another app switch.
- Turn a clear completion selection into a stop action.
- Keep task wrap-up in the conversation flow.
- Reduce timers left running after work ends.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and DeskTime once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a clear name.
- 3In one instruction, tell Notis to stop the identified DeskTime task only when the interactive reply confirms completion.
- 4Choose the WhatsApp Interactive Reply Received trigger and select where run reports should go.
- 5Test with one real completion reply.
Questions about this workflow
Does the reply have to identify the task?
Yes, unless there is enough context in the event to identify it unambiguously. Have Notis skip unclear requests.
Can the same automation handle a start choice too?
This automation is for completion replies. Create a separate automation if you want a different reply to start tracking.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Desktime. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Desktime actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Project with Optional Task
Tool to create a new project with an optional initial task. use when you need to set up a new desktime project programmatically.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Account Details
Tool to retrieve detailed information about the authenticated user's company account. use after confirming the api key is valid to fetch company name, work settings, account timezone, and timestamp.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Get All Company Employees
Tool to list all employees in the company, including their roles and statuses. use after confirming valid credentials to fetch the organization’s roster.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Get Employee Data
Tool to fetch data for all employees within the company. use after verifying the api key is valid.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Get Employee Projects
Tool to retrieve information about projects assigned to employees, including project names, durations, and statuses. use when you need to fetch per-employee project tracking data for a specific date.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Get Employee Projects and Apps
Tool to retrieve an employee's tracked projects and application usage. use when you need combined project/app time data for a given employee and date (defaults to current user and today). example: "get projects and apps for employee 711867 on 2025-07-28."
Get Projects List
Tool to retrieve all active projects for the company, including related tasks. use when you need projects overview after authentication.
Ping DeskTime API
Tool to check the api's availability and confirm the service is operational. use when you need to verify that the desktime api is reachable and responsive.
Connect any two apps with Notis in the middle.
Whatsapp and Desktime, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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