Use customer reports to guide Datadog span analysis
Connect reported symptoms to trace patterns with a focused span analytics search.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
Search Spans Analytics
Search and analyze span data with aggregations in datadog. this action uses the datadog spans analytics api to perform advanced queries and aggregations on trace span data. it's essential for: - analyzing error rates and latency patterns - understanding service dependencies and bottlenecks - root cause analysis during incidents - performance monitoring and optimization the api supports complex queries with grouping, filtering, and various aggregation functions similar to log analytics.
Why this helps
Customer symptoms and service performance data often live in separate places during triage.
- Use customer-provided context to focus span analysis.
- Summarize error and latency patterns for faster triage.
- Keep investigation reports close to the incoming message.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Datadog once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it for span investigation.
- 3In one instruction, ask Notis to search span analytics using service or symptom details present in an inbound message and summarize relevant patterns.
- 4Pick the New Message Received trigger and choose where run reports should go.
- 5Test with one real report that names a service or specific symptom.
Questions about this workflow
Can this find a specific customer request?
It can search with identifiers present in the message if they are suitable for the query. If no identifier is available, ask Notis to state that limitation.
Does span analysis confirm the cause of an issue?
No. It provides data to support investigation; the results need interpretation and may not establish a cause.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Datadog. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Datadog actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Dashboard
Create a dashboard in datadog. dashboards provide customizable visualizations for monitoring your infrastructure, applications, and business metrics in a unified view.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create downtime
Creates a new downtime in datadog to suppress alerts during maintenance windows or planned outages. useful for preventing false alarms during deployments or maintenance.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Create event
Creates a new event in datadog. events are useful for tracking deployments, outages, configuration changes, and other important occurrences.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Create monitor
Creates a new datadog monitor to track metrics, logs, or other data sources with configurable alerting thresholds and notifications.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Create SLO
Create a service level objective (slo) in datadog. slos help you define and track reliability targets for your services, enabling data-driven decisions about service quality and reliability investments.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Create Synthetic API Test
Create a synthetic api test in datadog. creates a new synthetic api test that continuously monitors api endpoints from multiple locations worldwide. useful for proactive monitoring of api uptime, performance, and functionality.
Create Webhook
Create a webhook in datadog. webhooks enable you to receive notifications from datadog monitors and alerts to external services and applications.
Delete Dashboard
Delete a dashboard in datadog. permanently removes a dashboard from your organization. this action cannot be undone. use with caution.
Connect any two apps with Notis in the middle.
Whatsapp and Datadog, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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