Investigate WhatsApp issue reports with Datadog logs
Start a focused log search from the issue details customers already sent you.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
Search logs
Searches datadog logs with advanced filtering capabilities. important notes: - sort parameter is not supported by the datadog logs api and will cause errors - time parameters must be in milliseconds (13-digit unix timestamps) - limit parameter is passed as string to the api - log content is nested under 'content' field in api response useful for troubleshooting, monitoring application behavior, and analyzing log patterns.
Why this helps
Investigating a customer report often means retyping clues into a separate log search.
- Reduce time spent transferring issue details into a search.
- Bring relevant log results into the initial triage.
- Make missing search clues apparent before acting on results.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Datadog once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it for issue triage.
- 3In one instruction, ask Notis to search Datadog logs using relevant identifiers present in each inbound report and summarize results or missing details.
- 4Pick the New Message Received trigger and choose where run reports should go.
- 5Test with one real report that includes a service, error, or request identifier.
Questions about this workflow
Will every WhatsApp message produce a useful log search?
Not necessarily. The message needs searchable clues, such as a service name, error text, or request identifier. Notis can report when those details are missing.
Does the search change or delete logs?
No. Search logs retrieves matching log data; this workflow is for investigation.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Datadog. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Datadog actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Dashboard
Create a dashboard in datadog. dashboards provide customizable visualizations for monitoring your infrastructure, applications, and business metrics in a unified view.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create downtime
Creates a new downtime in datadog to suppress alerts during maintenance windows or planned outages. useful for preventing false alarms during deployments or maintenance.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Create event
Creates a new event in datadog. events are useful for tracking deployments, outages, configuration changes, and other important occurrences.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Create monitor
Creates a new datadog monitor to track metrics, logs, or other data sources with configurable alerting thresholds and notifications.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Create SLO
Create a service level objective (slo) in datadog. slos help you define and track reliability targets for your services, enabling data-driven decisions about service quality and reliability investments.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Create Synthetic API Test
Create a synthetic api test in datadog. creates a new synthetic api test that continuously monitors api endpoints from multiple locations worldwide. useful for proactive monitoring of api uptime, performance, and functionality.
Create Webhook
Create a webhook in datadog. webhooks enable you to receive notifications from datadog monitors and alerts to external services and applications.
Delete Dashboard
Delete a dashboard in datadog. permanently removes a dashboard from your organization. this action cannot be undone. use with caution.
Connect any two apps with Notis in the middle.
Whatsapp and Datadog, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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