See which support issues arrive through WhatsApp
Repeated support issues are easier to address when you can see them together. Notis can classify each inbound message and add a record to Databox.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
Push Data to Dataset (V1)
Tool to push data points to a Databox dataset using the v1 API. Use when you need to ingest data records into a specific dataset by providing the dataset ID and an array of records matching the dataset schema.
Why this helps
Support themes are scattered across chats, so recurring problems can be hard to spot.
- Make recurring customer issues easier to review.
- Build a consistent record of support demand.
- Give product and support discussions a shared source of examples.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Databox once in the Notis portal.
- 2Create a new automation and name it for support issue reporting.
- 3Tell Notis how to classify messages and what record to push to your existing Databox dataset.
- 4Pick New Message Received as the trigger and choose where run reports go.
- 5Test with one real support message and check the resulting Databox record.
Questions about this workflow
Can Notis determine issue categories automatically?
Describe the categories and classification rules in your instruction. Notis can use the message content, but it cannot infer categories you have not defined.
Does this reply to customers?
No. This workflow records support issue information in Databox. It does not send a WhatsApp reply.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Databox. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Databox actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Dataset
Tool to create a new dataset in Databox data source. Use when you need to initialize a dataset with a title, data source ID, and primary keys for unique record identification.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Data Source
Tool to create a new data source in Databox. Use when you need to create a logical container for datasets within a Databox account. Requires accountId, title, and timezone parameters.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Delete Dataset
Tool to delete a dataset by ID in Databox. Use when you need to permanently remove a dataset. This operation is irreversible.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Delete Data Source
Tool to delete a data source by ID in Databox. Use when you need to permanently remove a data source. This operation is irreversible and will delete all associated datasets.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Get Dataset Ingestion Status
Tool to check the status of a specific data ingestion for a dataset. Use when you need to verify whether a data ingestion was successful by providing the dataset ID and ingestion ID returned from the initial POST request.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
List Accounts
Tool to retrieve all Databox accounts accessible to the authenticated user. Use to identify account IDs required for subsequent API operations like data source creation.
Push Data to Dataset (V1)
Tool to push data points to a Databox dataset using the v1 API. Use when you need to ingest data records into a specific dataset by providing the dataset ID and an array of records matching the dataset schema.
Connect any two apps with Notis in the middle.
Whatsapp and Databox, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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