Keep WhatsApp Choices with Dart Work
When a customer picks an option you sent, put that decision into the Dart task discussion so the team can act without retracing the chat.
Trigger
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Action
Add Task Comment
Tool to create a new comment on a DART task. Use when you need to add feedback, notes, or discussion to a specific task. Supports markdown formatting and threaded replies via parentId.
Why this helps
A customer's selection can be buried in WhatsApp while the team is making decisions and tracking work in Dart.
- Keep customer selections visible beside related work
- Reduce searching through chat to confirm a choice
- Give teammates shared context for the next step
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Dart once in the Notis portal.
- 2Create an automation by telling Notis the outcome you want, in the portal or from any channel.
- 3In one instruction, explain how to identify the related Dart task and what reply details to record as a comment.
- 4Pick WhatsApp Interactive Reply Received as the trigger and choose where run reports should go.
- 5Test with one real interactive reply and its related task.
Questions about this workflow
How does Notis know which Dart task to comment on?
Include a clear lookup instruction, such as matching a task using an identifier or context included in the reply or conversation. If the reply does not provide enough information, supply the matching rule in your instruction.
Can this capture a button or list selection?
Yes. This trigger fires when a customer taps a quick-reply button or selects an option from an interactive list message.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Dart. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Dart actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Task Comment
Tool to create a new comment on a DART task. Use when you need to add feedback, notes, or discussion to a specific task. Supports markdown formatting and threaded replies via parentId.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Task Time Tracking
Tool to add a time tracking entry to a DART task. Use when you need to record time spent on a specific task. The finishedAt timestamp must be after startedAt.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Create Doc
Tool to create a new doc in Dart. Use when you need to record a new document that the user intends to write down. By default, the created doc will be in the Docs folder unless a specific folder is specified.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Create Task
Tool to create a new task in DART with title and optional metadata. Use when you need to add a task to a workspace.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Delete Doc
Tool to move an existing doc to the trash where it can be recovered if needed. Use when you need to delete a doc without permanently removing it.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Delete Task
Tool to delete an existing task in Dart by moving it to trash. Use when a task needs to be removed but can be recovered later.
Get User Space Configuration
Tool to retrieve workspace configuration including dartboards, folders, types, statuses, and more. Use when you need to understand available options in the workspace.
Get Doc
Tool to retrieve an existing doc with metadata and content. Use when you need to access a specific document's details including title, folder, and text content.
Connect any two apps with Notis in the middle.
Whatsapp and Dart, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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