Keep customer issues visible in Dailybot
Customer requests arrive in WhatsApp. Send the team a clear Dailybot alert so follow-up does not get lost in chat.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
Send Message
This tool allows sending a message through dailybot to either specific users or channels/rooms. the message can include markdown formatting.
Why this helps
Important customer issues can disappear in a busy WhatsApp inbox before anyone on the team sees them.
- Bring customer issues into the team's shared work channel.
- Summarize the request so teammates can scan it quickly.
- Reduce the chance that a support follow-up is overlooked.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Dailybot once in the Notis portal.
- 2Create an automation and give it a clear name.
- 3In one instruction, ask Notis to summarize incoming customer issues and send the summary to the Dailybot channel you specify.
- 4Pick the WhatsApp New Message Received trigger and choose where run reports should go.
- 5Test with one real example and confirm the Dailybot message is useful.
Questions about this workflow
Can this alert the team about every incoming message?
Yes. Tell Notis whether to send every message or only messages that appear to need support, and specify the Dailybot destination in your instruction.
Does this create a support ticket?
No. The listed Dailybot action sends a message. It does not create a ticket.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Dailybot. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Dailybot actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Find User by UUID
This tool allows you to find and retrieve information about a specific user in dailybot. it uses the provided user uuid to lookup the user and returns detailed information including the user's uuid, full name, image, username, occupation, birth date, chat platform data, and organization details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Find Workflow by Name
This tool allows users to find a specific workflow within dailybot by providing the workflow name. it returns detailed information including the workflow id, workflow name, workflow status, workflow type, created at, and updated at. it is especially useful to locate a workflow before running or modifying it.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Get All Users
This tool retrieves a list of all users within the organization from dailybot. it doesn't require any input parameters other than authentication. the returned json contains user details including uuid, active status, full name, and organizational data.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Get Workflows List
This tool retrieves a list of all workflows that the authenticated user has access to in dailybot. it can be executed independently with only the authentication required, and it supports optional pagination parameters (page, per page) to refine the response.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Give Kudos to Users
This tool allows giving kudos to one or multiple users in dailybot. kudos can be given either on behalf of dailybot or the api key owner.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Send Message
This tool allows sending a message through dailybot to either specific users or channels/rooms. the message can include markdown formatting.
Connect any two apps with Notis in the middle.
Whatsapp and Dailybot, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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