Review CustomGPT Conversation Messages After a WhatsApp Reply
A button selection can be a useful signal. Pull the related CustomGPT conversation history into your follow-up review.
Trigger
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Action
List Conversation Messages
Tool to list messages in a conversation. Use when you need to retrieve the full chat history after starting a conversation session.
Why this helps
A quick reply may signal a decision or request, but its wider conversation context can be easy to lose.
- Bring conversation history into review after an interactive response.
- Preserve context for a follow-up decision.
- Make customer selections easier to act on.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and CustomGPT once in the Notis portal.
- 2Create an automation named WhatsApp reply conversation review.
- 3Tell Notis to list messages for the associated CustomGPT conversation ID and summarize context after an interactive response.
- 4Pick the WhatsApp Interactive Reply Received trigger and choose where run reports go.
- 5Test with one real reply and a known conversation ID.
Questions about this workflow
Does this action fetch WhatsApp message history?
No. It lists messages in a CustomGPT conversation. The associated CustomGPT conversation ID must be available to the automation.
Can every interactive reply be linked to a CustomGPT conversation automatically?
Only if the necessary association or ID is available in the event context or supplied in your instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Customgpt. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Customgpt actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
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Tool to delete a CustomGPT project license by ID. Use after confirming both projectId and licenseId; this permanently removes the license.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
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Tool to retrieve a license for a specific project. Use when you need to fetch license details by license ID.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Get Project Settings
Tool to retrieve a specific agent's settings. Use when inspecting or auditing an agent's configuration after setup.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
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Get Current User Profile
Tool to retrieve the current user's profile information. Use when you need to display or verify authenticated user details after login.
List Conversation Messages
Tool to list messages in a conversation. Use when you need to retrieve the full chat history after starting a conversation session.
List CustomGPT Project Licenses
Tool to list all licenses for a CustomGPT project. Use when you have a project ID and want to fetch its license entries.
Connect any two apps with Notis in the middle.
Whatsapp and Customgpt, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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