Match WhatsApp Questions to a CustomGPT Agent
Turn a new customer message into a clear next step by checking which CustomGPT agents are available.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
List CustomGPT Projects
Tool to list all CustomGPT agents. Use when you need to retrieve agent projects with pagination support after setting your API key.
Why this helps
Customer questions arrive in WhatsApp while it takes time to remember which CustomGPT agent handles each topic.
- See available agents alongside a new customer question.
- Reduce time spent searching for the right project.
- Keep an incoming request from being overlooked.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and CustomGPT once in the Notis portal.
- 2Create an automation named WhatsApp CustomGPT project triage.
- 3Tell Notis to review each new message, list CustomGPT projects, and identify a likely agent when project details support the match.
- 4Pick the WhatsApp New Message Received trigger and choose where run reports go.
- 5Test with one real incoming message.
Questions about this workflow
Does this workflow send a reply to the customer?
No. It lists projects and can identify a likely agent. The available CustomGPT actions do not run a chatbot query or send a WhatsApp message.
Can it determine which agent fits every question?
It can compare the message with available project information. Supply any missing descriptions or routing rules in your instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Customgpt. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Customgpt actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete CustomGPT Project
Tool to delete a CustomGPT project by ID. Use when you need to permanently remove an existing agent after confirming the ID.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete CustomGPT Project License
Tool to delete a CustomGPT project license by ID. Use after confirming both projectId and licenseId; this permanently removes the license.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Get Project License
Tool to retrieve a license for a specific project. Use when you need to fetch license details by license ID.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Get Project Settings
Tool to retrieve a specific agent's settings. Use when inspecting or auditing an agent's configuration after setup.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Get Usage Limits
Tool to get user's agents, words, and queries usage limits. Use when you need to check current account quotas after authentication.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Get Current User Profile
Tool to retrieve the current user's profile information. Use when you need to display or verify authenticated user details after login.
List Conversation Messages
Tool to list messages in a conversation. Use when you need to retrieve the full chat history after starting a conversation session.
List CustomGPT Project Licenses
Tool to list all licenses for a CustomGPT project. Use when you have a project ID and want to fetch its license entries.
Connect any two apps with Notis in the middle.
Whatsapp and Customgpt, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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