Review Customer.io reporting webhooks after a WhatsApp template status change
Keep a view of reporting connections handy when WhatsApp template status changes.
Trigger
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Action
Get Customer.io Workspace Webhooks
Tool to retrieve a list of webhooks. use after setting up reporting webhooks to fetch current webhook configurations in your workspace.
Why this helps
A template status change can prompt a coordination task, but reporting setup details may be scattered across tools.
- Retrieve current Customer.io workspace webhook configurations.
- Keep template status changes linked to a relevant reporting check.
- Make webhook setup review easier to track in run reports.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Customer.io once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it for template status review.
- 3Tell Notis to retrieve Customer.io workspace webhooks when the WhatsApp template status changes and summarize the configurations for review.
- 4Pick the Message Template Status Update trigger and choose where run reports should go.
- 5Test with one real template status event and review the returned webhook details.
Questions about this workflow
Does this create or modify a webhook?
No. The available action retrieves the current Customer.io workspace webhook configurations.
Can it verify that a WhatsApp template is approved?
The trigger reports a template review status change. Notis can summarize the status included in the event.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Customerio. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Customerio actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
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Get Integrations
Tool to retrieve a list of integrations in your workspace. use when you need to discover configured integrations.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Get Messages
Tool to retrieve a list of messages sent from your workspace. use when you need paginated delivery metrics for messages, e.g., list email messages delivered between two timestamps.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
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Tool to retrieve details of a specific segment. use after identifying the segment id from list segments.
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Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Get Segment Membership
Tool to retrieve people in a specific segment. use when you need to page through segment membership after identifying segment id.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Get Segments
Tool to retrieve a list of segments in your workspace. use when you need to fetch all segments after configuring segment rules.
Get Trigger
Tool to retrieve details about a specific trigger. use after triggering a broadcast to confirm its status and metadata.
Get Triggers
Tool to retrieve a list of triggers for a specific broadcast. use after identifying broadcast id to inspect associated triggers.
Connect any two apps with Notis in the middle.
Whatsapp and Customerio, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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