Follow up when a customer selects a WhatsApp option
When a customer taps a choice, carry that signal into a Customer.io follow-up.
Trigger
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Action
Trigger Broadcast
Tool to manually trigger a broadcast. use when you need to override the default audience and provide personalization data after confirming the broadcast id.
Why this helps
A tapped option can be easy to miss when you need to remember which customers asked for more information.
- Use the selected reply to inform broadcast personalization.
- Reduce manual review of interactive response notifications.
- Keep follow-up tied to the customer's expressed interest.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Customer.io once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it for the interest or follow-up.
- 3Tell Notis to use the selected interactive reply to trigger the confirmed Customer.io broadcast with the choice as personalization data.
- 4Pick the Interactive Reply Received trigger and choose where run reports should go.
- 5Test with one real button or list reply and review the resulting broadcast.
Questions about this workflow
Can Notis create a new Customer.io campaign from the reply?
No. The available action manually triggers an existing broadcast after you have confirmed its id.
Can I use the reply text to personalize the broadcast?
Yes, the instruction can ask Notis to pass the selected reply as personalization data, subject to what the event provides.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Customerio. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Customerio actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Suppress Customer Profile
Tool to suppress a person. use when you need to permanently delete a customer's profile and prevent them from being re-added.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Integrations
Tool to retrieve a list of integrations in your workspace. use when you need to discover configured integrations.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Get Messages
Tool to retrieve a list of messages sent from your workspace. use when you need paginated delivery metrics for messages, e.g., list email messages delivered between two timestamps.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Get Segment Details
Tool to retrieve details of a specific segment. use after identifying the segment id from list segments.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Get Segment Membership
Tool to retrieve people in a specific segment. use when you need to page through segment membership after identifying segment id.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Get Segments
Tool to retrieve a list of segments in your workspace. use when you need to fetch all segments after configuring segment rules.
Get Trigger
Tool to retrieve details about a specific trigger. use after triggering a broadcast to confirm its status and metadata.
Get Triggers
Tool to retrieve a list of triggers for a specific broadcast. use after identifying broadcast id to inspect associated triggers.
Connect any two apps with Notis in the middle.
Whatsapp and Customerio, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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