Reject a Coupa approval with a WhatsApp reply
Record a clear rejection decision from chat while keeping ambiguous approval requests out of the action path.
Trigger
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Action
Reject Approval
Tool to reject an approval. Use when you need to programmatically reject a pending approval by ID.
Why this helps
When a reviewer spots a problem but has to return to Coupa to reject it, the decision can be delayed or lost.
- Capture a clear rejection decision where the reviewer is working.
- Reduce forgotten follow-up after review.
- Escalate unclear matches instead of rejecting the wrong record.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Coupa once in the Notis portal.
- 2Create an automation and instruct Notis to reject only the clearly identified pending approval when an authorized reviewer chooses the rejection reply.
- 3Pick the WhatsApp Interactive Reply Received trigger.
- 4Choose where run reports go, then test with a real pending approval and authorized reviewer.
Questions about this workflow
Does this reject every approval mentioned in chat?
No. It should act only on an explicit interactive rejection reply and a uniquely matched pending approval record.
What happens if the record is unclear?
Notis should report that it could not safely identify the approval and leave the decision for manual review.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Coupa. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Coupa actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
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Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
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Tool to retrieve a specific account by ID. Use when you need detailed account information including segments, type, and status.
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Get Account Type
Tool to retrieve a specific account type by ID. Use when you need detailed information about a chart of accounts.
Connect any two apps with Notis in the middle.
Whatsapp and Coupa, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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