Approve a specific Coupa item from WhatsApp
Make a deliberate approval decision from WhatsApp when the pending record is clearly identified and the reply comes from an authorized reviewer.
Trigger
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Action
Approve Approval
Tool to approve a pending approval record. Use when you need to programmatically approve a pending approval by ID.
Why this helps
Approval requests can sit while reviewers switch between chat and Coupa to confirm the right record and take action.
- Act on an explicit interactive confirmation.
- Reduce delay between review and approval.
- Avoid acting when a pending record cannot be confidently matched.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Coupa once in the Notis portal.
- 2Create an automation and tell Notis to approve only a clearly identified pending approval after an authorized reviewer confirms it.
- 3Pick the WhatsApp Interactive Reply Received trigger.
- 4Choose where run reports go, then test with a real pending approval and an authorized reviewer.
Questions about this workflow
Can a regular text message approve an item?
This workflow uses the interactive reply trigger. Configure the instruction to require a clear reply, an authorized reviewer, and an unambiguous matching pending approval record.
What if more than one approval matches?
The automation should stop and report the ambiguity for manual review rather than approve a potentially incorrect record.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Coupa. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Coupa actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
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Get Account Type
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Connect any two apps with Notis in the middle.
Whatsapp and Coupa, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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