Make spreadsheet replies ready to review
Convert an Excel attachment received with an interactive reply into CSV output, keeping your attention on the customer's response.
Trigger
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Action
Convert Excel to CSV
Tool to convert excel files to csv. use when you have an excel file (local upload or url) and need a csv output. use after uploading or providing file url.
Why this helps
Spreadsheet replies take extra effort to open and convert before you can get to the information inside.
- Convert reply attachments into CSV output.
- Reduce the steps between a customer response and review.
- Process spreadsheet replies consistently.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Conversion tools once in the Notis portal.
- 2Create an automation in the portal or tell Notis in plain language.
- 3Tell Notis to convert Excel files received in interactive replies to CSV.
- 4Pick the Interactive Reply Received trigger and choose where run reports go.
- 5Test with one real interactive reply containing an Excel file.
Questions about this workflow
What is an interactive reply?
It is a customer tapping a quick-reply button or choosing an option from an interactive list message you sent.
Does the action convert a spreadsheet URL too?
Yes. The Excel to CSV action accepts a local upload or URL, provided the file is available to the action.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Conversion tools. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Conversion tools actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Tool to convert excel files to csv. use when you have an excel file (local upload or url) and need a csv output. use after uploading or providing file url.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
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Connect any two apps with Notis in the middle.
Whatsapp and Conversion tools, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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