Keep customer issues from disappearing in WhatsApp
Convert each useful customer report into a clear Confluence record with the original context and a concise summary.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
Create Page
Tool to create a new confluence page in a specified space. use when you need to create new documentation or content.
Why this helps
Important customer feedback gets buried in busy WhatsApp conversations and is hard to find later.
- Preserve the issue and relevant conversation context
- Make customer reports searchable for later review
- Reduce manual copying between chat and documentation
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Confluence once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a clear name.
- 3Tell Notis to summarize actionable inbound customer problems as Confluence pages, preserving relevant details and omitting unnecessary personal information.
- 4Pick the WhatsApp New Message Received trigger and choose where run reports should go.
- 5Test with one real customer message and review the created page.
Questions about this workflow
Will every inbound message create a page?
Describe in your instruction which messages count as actionable issues. Notis can assess the message content, but there is no event filter to configure.
Does this include the full WhatsApp conversation?
The trigger provides the inbound message. Ask Notis to include only the context available in the event; additional conversation history should not be assumed.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Confluence. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Confluence actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Content Label
Tool to add labels to a piece of content. use after obtaining the content id to tag pages or blog posts with metadata labels.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Space by ID
Tool to retrieve a confluence space by its id. use when you need detailed metadata of a specific space.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Create Blogpost
Tool to create a new confluence blog post. use when you need to publish content in a specific space.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Create Blogpost Property
Tool to create a property on a specified blog post. use when you need to add custom metadata to a blog post.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Create Whiteboard Property
Tool to create a new content property on a whiteboard. use when you need to attach custom metadata to a confluence whiteboard.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Create Page
Tool to create a new confluence page in a specified space. use when you need to create new documentation or content.
Create Page Property
Tool to create a property on a confluence page. use when you need to add custom metadata or settings to a page.
Create Private Space
Tool to create a private confluence space. use when you need an isolated workspace viewable only by its creator.
Connect any two apps with Notis in the middle.
Whatsapp and Confluence, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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