Start the week with customer feedback in view
Ask Notis to search your Confluence pages for customer feedback notes and prepare a concise weekly review from what it finds.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Search Content
Searches for content by filtering pages from the confluence v2 api with intelligent ranking. since the native search endpoint is deprecated, this action: 1. fetches pages from the v2 pages endpoint with pagination (up to 300 pages) 2. applies intelligent client-side filtering with relevance scoring 3. returns results ranked by match quality (exact phrase > all words > partial matches) the search algorithm prioritizes exact phrase matches, then checks for all query words present in the title, and finally considers partial word matches. results are automatically sorted by relevance score for optimal user experience.
Why this helps
Feedback records are easier to overlook when they are spread across a growing knowledge base.
- Create a regular review point for captured feedback
- Reduce time spent locating relevant notes
- Keep summaries grounded in searchable Confluence content
Setup
Build it in a few focused steps.
- 1Connect Confluence once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a clear name.
- 3Tell Notis to search Confluence for pages about WhatsApp customer feedback and summarize useful themes and examples without claiming frequency beyond the available results.
- 4Pick a recurring schedule and choose where run reports should go.
- 5Test with one run and check that the search results support the summary.
Questions about this workflow
Does this read WhatsApp directly?
No. This scheduled workflow uses Confluence search to review pages already available there.
Can it report trends over time?
Only if the returned pages include enough comparable history. Otherwise, it should summarize the found examples without claiming a trend.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Confluence. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Confluence actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Content Label
Tool to add labels to a piece of content. use after obtaining the content id to tag pages or blog posts with metadata labels.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Space by ID
Tool to retrieve a confluence space by its id. use when you need detailed metadata of a specific space.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Create Blogpost
Tool to create a new confluence blog post. use when you need to publish content in a specific space.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Create Blogpost Property
Tool to create a property on a specified blog post. use when you need to add custom metadata to a blog post.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Create Whiteboard Property
Tool to create a new content property on a whiteboard. use when you need to attach custom metadata to a confluence whiteboard.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Create Page
Tool to create a new confluence page in a specified space. use when you need to create new documentation or content.
Create Page Property
Tool to create a property on a confluence page. use when you need to add custom metadata or settings to a page.
Create Private Space
Tool to create a private confluence space. use when you need an isolated workspace viewable only by its creator.
Connect any two apps with Notis in the middle.
Whatsapp and Confluence, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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