Give WhatsApp issue reports a Coda home
Start a focused Coda doc when a customer reports a problem in WhatsApp.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
Create doc
Creates a new coda doc, optionally copying an existing doc. note that creating a doc requires you to be a doc maker in the applicable workspace (or be auto-promoted to one).
Why this helps
Issue reports arrive among everyday chats, making it hard to separate incidents from routine conversation.
- Give new issue reports a clear review destination
- Preserve the reported symptoms and message context
- Reduce repeated searching through chat
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Coda once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it for issue intake.
- 3In one instruction, tell Notis to create a Coda doc for messages that appear to report a product issue and summarize the evidence.
- 4Pick the WhatsApp New Message Received trigger and choose a report channel.
- 5Test with one real issue report and inspect the new doc.
Questions about this workflow
Will every message be treated as an issue?
Tell Notis to create a doc only when the message appears to describe a product issue. Review the result because intent can be ambiguous.
Can it add the issue to an existing Coda table?
The listed Coda actions do not include adding a table row. This workflow creates a doc.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Coda. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Coda actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add a category for pack
Add a publishing category for a given pack.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add a maker for pack
Set a maker for a given pack. used to display makers for a pack in the corresponding packs page.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Add a permission for pack
Create or modify user, workspace, or global permissions for a given pack.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Add custom domain
Add a custom domain to a published doc.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Add permission
Adds a new permission to the doc.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Begin content export
Initiate an export of content for the given page.
Content export status
Check the status of a page content export
Copy Document
Creates a copy of an existing coda document. this action allows you to duplicate a document while optionally specifying a new title and location for the copied document.
Connect any two apps with Notis in the middle.
Whatsapp and Coda, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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