Look up Cloudcart products from WhatsApp inquiries
Get product details in front of you when a customer asks about an item on WhatsApp.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
Get Products
Tool to retrieve a list of products with optional filters. use when you need a paginated catalog of products (e.g., by page, category, price range).
Why this helps
Product questions can stall while you switch apps and search the catalog by hand.
- Find matching products without leaving the conversation context.
- Review catalog details in the automation run report.
- Keep product questions from getting buried in chat.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Cloudcart once in the Notis portal.
- 2Create an automation in the portal or tell Notis in plain language.
- 3Describe how to find Cloudcart products that match an incoming WhatsApp inquiry.
- 4Pick the New Message Received trigger and choose where run reports go.
- 5Test with one real product question.
Questions about this workflow
Does this send a reply to the customer?
No. This workflow looks up Cloudcart products and sends the results to your selected run report channel for follow-up.
What if the inquiry does not identify a product clearly?
Notis can report that it could not confidently match the message, so you can review it before acting.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Cloudcart. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Cloudcart actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add to Cart
Tool to add an item to the cart. use after confirming a product selection with desired quantity.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Clear Cart
Tool to remove all items from the specified cart. use when you need to empty the cart before adding new items or starting over.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Create Category
Tool to create a new category. use when you need to add organizational structure to your product catalog.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Create Customer
Tool to create a new customer in cloudcart. use when you need to register a new customer profile. provide validated customer details (name, email, and password).
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Create Order
Tool to create a new order. use after assembling customer id, cart items, and optional addresses/payment info.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Create Product
Tool to create a new product. use when you have all details and want to add it to cloudcart.
Create Variant
Tool to create a new product variant for a given product. use when you need to add a variant with specific sku, price, and options.
Create Variant Option
Tool to create a new variant option for a specific product variant. use when you need to add an option (e.g., 'large') with an optional price adjustment to an existing variant.
Connect any two apps with Notis in the middle.
Whatsapp and Cloudcart, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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