Handle explicit Cloudcart order change requests from WhatsApp
Keep a clear order change request connected to the Cloudcart record it concerns.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
Update Order
Tool to update an existing order. use when you need to modify order details after creation (e.g., change status or addresses). provide only the fields you wish to change.
Why this helps
Order change requests can be missed or applied to the wrong record when they stay buried in chat.
- Use an order ID from the message to identify the intended record.
- Apply only the specific order fields the customer clearly requests.
- Surface unclear or unsupported requests for manual review.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Cloudcart once in the Notis portal.
- 2Create an automation in the portal or tell Notis in plain language.
- 3In one instruction, tell Notis to update an order only when the message includes an identifiable order ID and an explicit change supported by Cloudcart.
- 4Pick the New Message Received trigger and choose where run reports go.
- 5Test with one real request that includes an order ID and a clear change.
Questions about this workflow
Will this guess which order a customer means?
No. If the message does not identify an order clearly, the run report should flag it for review instead of updating an order.
Can it make any change requested in chat?
It can apply only changes supported by Cloudcart's Update Order action. Other requests should be reviewed manually.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Cloudcart. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Cloudcart actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add to Cart
Tool to add an item to the cart. use after confirming a product selection with desired quantity.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Clear Cart
Tool to remove all items from the specified cart. use when you need to empty the cart before adding new items or starting over.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Create Category
Tool to create a new category. use when you need to add organizational structure to your product catalog.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Create Customer
Tool to create a new customer in cloudcart. use when you need to register a new customer profile. provide validated customer details (name, email, and password).
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Create Order
Tool to create a new order. use after assembling customer id, cart items, and optional addresses/payment info.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Create Product
Tool to create a new product. use when you have all details and want to add it to cloudcart.
Create Variant
Tool to create a new product variant for a given product. use when you need to add a variant with specific sku, price, and options.
Create Variant Option
Tool to create a new variant option for a specific product variant. use when you need to add an option (e.g., 'large') with an optional price adjustment to an existing variant.
Connect any two apps with Notis in the middle.
Whatsapp and Cloudcart, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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