Track WhatsApp delivery problems
Turn a delivery failure signal into a report your team can investigate and resolve.
Trigger
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Action
Create Delivery Issue
Tool to create a delivery issue report in ClickSend. Use when you need to report problems with message delivery such as messages not being received or delivery failures.
Why this helps
Delivery problems are easy to overlook when status updates do not become a trackable follow-up item.
- Make delivery problems easier to track.
- Include the message details available in the status update.
- Reduce missed investigation follow-up.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and ClickSend once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a clear name.
- 3Tell Notis to create a ClickSend delivery issue report only when the status indicates a delivery problem, including available message details.
- 4Pick the Message Status Updated trigger and choose where run reports should go.
- 5Test with one real delivery problem status update and review the resulting report.
Questions about this workflow
Does this trigger poll WhatsApp for status changes?
No. WhatsApp Cloud API does not provide a native polling endpoint for message status. Updates arrive through real-time webhooks.
Can it report every status update?
The instruction should limit issue reports to statuses that represent delivery problems. Other status changes do not need an issue report.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to ClickSend. A trigger fires from one place; an action lands in another.
Whatsapp triggers
ClickSend actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
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Connect any two apps with Notis in the middle.
Whatsapp and ClickSend, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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