Follow WhatsApp confirmations with SMS
Carry a customer's confirmed choice into a short text they can find again later.
Trigger
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Action
Send SMS Messages
Tool to send one or more SMS messages via ClickSend. Use when you need to send SMS messages to recipients. Supports up to 1000 messages per API call and provides detailed status for each message.
Why this helps
A useful confirmation can be lost in a busy chat thread before the customer needs it.
- Reinforce a customer's selected option.
- Give customers a message they can find in their SMS inbox.
- Reduce manual confirmation follow-up.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and ClickSend once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a clear name.
- 3Tell Notis which interactive replies warrant a text and what confirmation to send to the replying customer's number.
- 4Pick the Interactive Reply Received trigger and choose where run reports should go.
- 5Test with one real interactive reply and confirm the SMS content.
Questions about this workflow
Can the text depend on which option the customer selects?
Yes. Describe the reply options and the corresponding message in your instruction. The WhatsApp trigger provides the interactive reply.
Can I send a reminder later instead of immediately?
This trigger runs when the reply is received. Use it for an immediate confirmation; a later reminder would need a separate schedule and the required customer details.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to ClickSend. A trigger fires from one place; an action lands in another.
Whatsapp triggers
ClickSend actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
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Connect any two apps with Notis in the middle.
Whatsapp and ClickSend, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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