Get urgent WhatsApp messages by SMS
When a customer message needs attention now, send the key context to the right person by SMS.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
Send SMS Messages
Tool to send one or more SMS messages via ClickSend. Use when you need to send SMS messages to recipients. Supports up to 1000 messages per API call and provides detailed status for each message.
Why this helps
Important customer messages can get buried while you are away from WhatsApp or switching between tasks.
- Spot urgent customer requests sooner.
- Keep the original message context in the alert.
- Reduce repeated checks of WhatsApp.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and ClickSend once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a clear name.
- 3Tell Notis to identify urgent inbound messages and text the message summary and sender to your chosen on-call number.
- 4Pick the New Message Received trigger and choose where run reports should go.
- 5Test with one real urgent message and check the delivered SMS.
Questions about this workflow
Does every incoming WhatsApp message trigger an SMS?
Describe the urgency criteria in your instruction to Notis. It can assess the received message and send an SMS when it meets those criteria.
What number receives the alert?
Include the destination number in your instruction. ClickSend sends the SMS to the number you specify.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to ClickSend. A trigger fires from one place; an action lands in another.
Whatsapp triggers
ClickSend actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
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Tool to send an account activation token for verification. Use when you need to verify a new user account via SMS or other verification method.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
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New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
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Connect any two apps with Notis in the middle.
Whatsapp and ClickSend, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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