Spot Role-Based Emails in WhatsApp Chats
Know when a shared address belongs to a team inbox before treating it as an individual contact.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
Role Account Verifier
Tool to determine if an email is a role-based account. Use when identifying group mailboxes (e.g., support@) before sending targeted communications.
Why this helps
A group mailbox can look like a person's contact until someone checks it manually.
- Surface group inboxes before adding a contact to an individual follow-up flow.
- Avoid manual checks for common role addresses.
- Keep the result with the automation run report.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Clearout once in the Notis portal.
- 2Create a new automation from Automations, New Automation.
- 3Ask Notis in one instruction to find an email in each incoming message and check whether it is role-based.
- 4Pick the New Message Received trigger and choose where run reports should go.
- 5Test with one real WhatsApp message containing an address such as support@example.com.
Questions about this workflow
Does Clearout decide whether the address is safe to contact?
The role account check identifies role-based addresses. Your team should use that result according to its own contact policy.
What if a message contains several addresses?
Tell Notis how to handle multiple addresses in the instruction, such as checking each one it can identify.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Clearout. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Clearout actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Autocomplete Company to Domain
Tool to autocomplete company names to probable domains with confidence scores. Use after obtaining a company name or URL to get suggestions.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Business Account Verify
Tool to check if an email belongs to a business/work account. Use when validating corporate emails before onboarding.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Catch-All Verify
Tool to check if an email domain is catch-all. Use after confirming email validity.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Verify Disposable Email
Tool to check if an email is from a disposable provider. Use after acquiring an email address.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Find Domain MX Records
Tool to retrieve MX records for a domain in priority order. Use when you need to find a domain's mail servers (e.g., for email routing setup).
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Fetch Domain WHOIS Information
Tool to fetch WHOIS record for a domain. Use when you need WHOIS data for a domain.
Bulk Email Finder
Tool to upload a CSV or XLSX contacts file for bulk email finding. Use when you need to find emails for a list of contacts in bulk.
Cancel Bulk Email Finder Job
Tool to cancel a running bulk email finder job. Use when you need to stop an in-progress list scan before completion.
Connect any two apps with Notis in the middle.
Whatsapp and Clearout, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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