Keep customer WhatsApp messages in view with Chatwork context
Start with the customer message, then have Notis retrieve recent discussion from the Chatwork room your team uses for that customer.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
Get Room Messages
This tool retrieves messages from a specific chatwork room using the get https://api.chatwork.com/v2/rooms/{room id}/messages endpoint. it requires a room id parameter and an optional force flag to refresh the cache by retrieving the 100 newest messages.
Why this helps
Customer messages arrive in one app while the discussion that helps your team respond is buried in another.
- Reduce app switching when a customer reaches out.
- Review recent team discussion alongside the incoming message.
- Use a single instruction to describe which room context to retrieve.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Chatwork once in the Notis portal.
- 2Create an automation by telling Notis the outcome in plain language, or use Automations, New Automation in the portal.
- 3Describe how to use an incoming customer message to identify the relevant Chatwork room and retrieve its recent messages.
- 4Pick the WhatsApp New Message Received trigger.
- 5Choose where run reports go, then test with one real customer message and a relevant room.
Questions about this workflow
Does this copy the WhatsApp message into Chatwork?
No. This workflow retrieves recent messages from Chatwork using an incoming WhatsApp message as the trigger. It does not post or copy a message.
How does Notis know which Chatwork room to read?
Describe how to identify the relevant room in your instruction. If the message does not provide enough information, supply the missing context in your instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Chatwork. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Chatwork actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete Message
This tool allows you to delete a specific message from a chatwork room by calling the delete endpoint at https://api.chatwork.com/v2/rooms/{room id}/messages/{message id}. it requires authentication using a chatwork api token provided in the x-chatworktoken header, and the necessary permissions to delete messages in the specified room.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Chatwork Contacts
This tool retrieves a list of all contacts from chatwork. it is a fundamental tool that fetches all contact information such as account id, room id, name, chatwork id, organization details, department, and avatar image url, without needing additional parameters beyond authentication.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Get Chatwork File
This tool retrieves information about a specific file in a chat room. the api endpoint get /v2/rooms/{room id}/files/{file id} provides file details such as file id, account id, message id, filename, filesize, upload time, and download url, which are useful for retrieving file metadata, verifying file existence, and managing file sharing within chatwork.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Get My Chatwork Status
This tool retrieves the current status of the authenticated user, including unread message counts and task status. it provides a quick overview of unread messages, mentions, and tasks, making it valuable for monitoring chatwork activity and building automation workflows.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Get Room Members
This tool retrieves a list of all members in a specified chatwork room using the endpoint get /rooms/{room id}/members. it provides essential details like account id, role, name, chatwork id, organization id, and organization name, complementing the existing suite of room management tools.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Get Room Messages
This tool retrieves messages from a specific chatwork room using the get https://api.chatwork.com/v2/rooms/{room id}/messages endpoint. it requires a room id parameter and an optional force flag to refresh the cache by retrieving the 100 newest messages.
Get Chatwork Rooms
This tool retrieves a list of all chat rooms associated with the authenticated chatwork account. it includes group chats, direct chats, and personal chats, and does not require any additional parameters beyond authentication.
Upload File to Chatwork Room
This tool allows users to upload files to a specific chatwork room. it enables file sharing functionality within the chatwork platform by providing an endpoint to upload files (along with an optional message) to a given room.
Connect any two apps with Notis in the middle.
Whatsapp and Chatwork, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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