Capture new customer inquiries from WhatsApp in Chaser
Give new customer details a reliable next step. Notis can create a Chaser customer record when a WhatsApp inquiry contains the necessary information.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
Create Customer
Tool to create a new customer record in chaser. use after obtaining basic auth credentials.
Why this helps
New customer details arrive in chat, then wait for someone to re-enter them before invoicing can begin.
- Reduce repeat data entry for clear new customer inquiries.
- Keep customer intake close to the original conversation.
- Surface incomplete details or possible duplicate customers in the run report.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Chaser once in the Notis portal.
- 2Create an automation in Automations, New Automation, and add a name and prompt.
- 3Tell Notis in one instruction which incoming inquiries qualify, what required customer details to look for, and to avoid creating a record when a possible duplicate or missing detail needs review.
- 4Pick the WhatsApp New Message Received trigger and choose a report channel.
- 5Test with one real inquiry that includes customer details.
Questions about this workflow
Will every person who messages us become a Chaser customer?
No. The instruction should describe which inquiries qualify and require enough customer details to create a record. Ask Notis to report uncertain cases.
How can I prevent duplicate customer records?
Tell Notis to check for an existing customer before creating a record and to report possible duplicates for review. The available Chaser action creates customers; it does not merge them.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Chaser. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Chaser actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Invoice
Tool to create a new invoice record in the organization. use after ensuring the customer exists in chaser.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Credit Notes
Tool to retrieve a list of credit notes. use after authenticating this detail.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Get Customer by ID
Tool to retrieve details for a specific customer by their external (source system) id. use after obtaining the external id when you need specific customer information.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Get Customers
Tool to retrieve a list of all customers associated with the organization. use when you need to display or process complete customer contact and status information.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Get Organization
Tool to retrieve information about the connected organizations. use when you need organization ids, currency, timezone, or legal details before other operations.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Create Credit Note
Tool to create a new credit note record in the organization. use after confirming invoice adjustments.
Create Customer
Tool to create a new customer record in chaser. use after obtaining basic auth credentials.
Update Customer
Tool to update an existing customer's information using their unique externalid. use after confirming the customer's externalid. e.g., "update contactemailaddress for externalid cust abc123."
Connect any two apps with Notis in the middle.
Whatsapp and Chaser, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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