Check transcription options from WhatsApp
When someone asks what transcription services are available, Notis can retrieve the current Castingwords SKU list and put the information in your run report.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
List Available SKUs
Tool to retrieve list of available skus. use when you need to know available services and pricing before placing an order.
Why this helps
Service and pricing questions can stall while you leave a conversation to look up transcription options.
- Retrieve the available Castingwords SKUs from an inbound inquiry.
- Review the returned options in the selected run report channel.
- Keep service lookup connected to the conversation that prompted it.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Castingwords once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Describe in one instruction that when an inbound message asks about transcription services or pricing, retrieve the available Castingwords SKUs.
- 4Pick the New Message Received trigger and choose where run reports go.
- 5Test with one real WhatsApp message asking about transcription options.
Questions about this workflow
Does this send pricing back to the WhatsApp sender?
The workflow retrieves the available SKU list and reports the run. It does not send a WhatsApp reply because no WhatsApp action is part of this source-to-target package.
Will it show a fixed price?
It retrieves the available SKUs from Castingwords. The returned list may vary, so review the current run report for the available options.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Castingwords. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Castingwords actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Cancel and Refund Audio File
Tool to cancel an ordered audio file and issue a refund if applicable. use when no transcription work has been done on the file (pre-processing, audio processing, error states).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Prepay Balance
Tool to retrieve the current prepay balance for the account. use when you need to check available funds before placing new transcription orders.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Get registered webhook URL
Tool to retrieve the currently registered webhook url for account notifications. use when you need to verify your webhook setup.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Order Transcript
Tool to create a new transcription order for audio/video at a url. use when you have an accessible media url and need to initiate transcription.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Order Upgrades
Tool to order an upgrade for a specific audio file. use after transcription is complete to add items like timestamps or extra editing. example: 'order timestamps for file 12345'.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Register Webhook
Tool to register a webhook url to receive transcript completion notifications. use when you want castingwords to post transcript-complete events to your service endpoint.
List Available SKUs
Tool to retrieve list of available skus. use when you need to know available services and pricing before placing an order.
Test Webhook Call
Tool to request a test webhook call for a specific event type. use after registering a webhook url to ensure webhook notifications are functioning properly.
Connect any two apps with Notis in the middle.
Whatsapp and Castingwords, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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