Bring the right Canva design details into a WhatsApp follow-up
When a message mentions a specific design, retrieve its Canva details so you can continue the conversation with the right file in view.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
Fetch design metadata and access information
Gets the metadata for a design. this includes owner information, urls for editing and viewing, and thumbnail information.
Why this helps
A design link or reference in chat can be hard to resolve when you need the correct file quickly.
- Retrieve available edit and view links for a referenced design.
- Reduce time spent searching for a specific file.
- Keep the follow-up grounded in the design metadata Canva returns.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Canva once in the Notis portal.
- 2Create an automation asking Notis to look up Canva details when a new message identifies a design.
- 3Tell Notis how to handle messages without a clear design reference.
- 4Select New Message Received as the trigger and choose a report channel.
- 5Test with one real message containing a Canva design reference.
Questions about this workflow
Can this find a design from any vague description?
The action requires a design identifier. If the message does not provide a usable reference, Notis should report that it needs clarification.
Does it change or share the design?
No. It retrieves design metadata and available access information.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Canva. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Canva actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Access user specific brand templates list
This year, brand template ids will change; integrations storing them must update within 6 months. also, api use requires canva enterprise membership.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create canva design with optional asset
Create a new canva design using a preset or custom dimensions, and add an asset with `asset id` from a user's project using relevant apis.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Create comment reply in design
This preview api allows replying to comments within a design on canva, with a limit of 100 replies per comment. users should note potential unannounced changes, and that preview apis are not eligible for public integrations.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Create design comment in preview api
This api is in preview and may change without notice; integrations using it won't pass review. it allows creating comments on a design, with a limit of 1000 comments per design.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Create user or sub folder
This api creates a folder in a canva user's projects at the top level or within another folder, returning the new folder's id and additional details upon success.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Delete asset by id
You can delete an asset by specifying its `assetid`. this operation mirrors the behavior in the canva ui. deleting an item moves it to the trash. deleting an asset doesn't remove it from designs that already use it.
Exchange oauth 2 0 access or refresh token
The oauth 2.0 endpoint issues time-limited (4-hour) access tokens of up to 4kb for user authorization via codes or refresh tokens. it requires client id/secret for authentication.
Fetch asset upload job status
Summarize asset upload outcome by repeatedly calling the endpoint until a 'success' or 'failed' status is received after using the create asset upload job api.
Connect any two apps with Notis in the middle.
Whatsapp and Canva, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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