Capture WhatsApp Feedback in Canny
Keep product feedback moving from customer chat into the place your team reviews it.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
Create Post
Tool to create a new post on a board. use when you have the boardid and userid and need to submit new feedback.
Why this helps
Customer suggestions arrive in WhatsApp, then disappear under the next wave of messages.
- Keep product suggestions out of scattered message threads.
- Reduce manual copying between WhatsApp and Canny.
- Give your team a consistent place to review incoming requests.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Canny once in the Notis portal.
- 2Create an automation in the portal or tell Notis to create one from any channel.
- 3In one instruction, ask Notis to turn relevant inbound WhatsApp feedback into Canny posts with a concise title and details.
- 4Pick New Message Received as the trigger and choose where run reports should go.
- 5Test with one real feedback message and review the resulting post.
Questions about this workflow
Will every WhatsApp message become a Canny post?
Tell Notis to create posts only for messages that contain product feedback or feature requests. Notis can use the message content to decide whether it fits.
Does this trigger work for existing conversations?
No. This trigger starts when a new inbound message arrives. Existing conversations are not backfilled by the trigger.
What if the message does not include enough detail?
Ask Notis to keep the post concise and avoid inventing context. You can include a request for clarification in your instruction, but this workflow does not send a WhatsApp reply.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Canny. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Canny actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Post Tag
Tool to add a tag to a specific post. use when you need to categorize or group content by applying an existing tag.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete User
Tool to delete a user and their comments and votes. use when you need to fully remove a user's account and all associated data (e.g., gdpr compliance).
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Change Post Status
Tool to change a post's status. use when you need to update a post's workflow stage and optionally notify voters.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Create Changelog Entry
Tool to create and optionally publish a new changelog entry. use when you need to add a product update record, control publish timing, and notify users. example: "create changelog entry titled 'version 1.2' with details '...' and publish immediately.".
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Create Comment
Tool to create a new comment on a post. use when you have the authorid and postid and want to submit feedback or replies.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Create or Update User
Tool to create or update a user in canny. use when you need to provision a new user or synchronize updates to an existing user profile. example: "create or update user with email user@example.com"
Create Post
Tool to create a new post on a board. use when you have the boardid and userid and need to submit new feedback.
Create Tag
Tool to create a new tag. use when you have the boardid and tag name and need to categorize posts.
Connect any two apps with Notis in the middle.
Whatsapp and Canny, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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