Surface WhatsApp Delivery Issues in Canny
Bring a relevant communication problem into Canny when a WhatsApp status change points to a product issue.
Trigger
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Action
Change Post Status
Tool to change a post's status. use when you need to update a post's workflow stage and optionally notify voters.
Why this helps
A failed or changed message status can be hard to connect to a product issue that the team is already tracking.
- Surface relevant communication problems for product review.
- Use status changes to prompt focused triage.
- Reduce the chance that a delivery issue is overlooked.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Canny once in the Notis portal.
- 2Create an automation in the portal or tell Notis to create one from any channel.
- 3In one instruction, ask Notis to use the received status details to find a clearly related Canny post and change its status only when the relationship and intended stage are clear.
- 4Pick Message Status Updated as the trigger and choose where run reports should go.
- 5Test with one real status update and confirm the matching post and status change.
Questions about this workflow
Can Notis poll WhatsApp for message statuses?
No. WhatsApp Cloud API does not provide a native polling endpoint for message status. This trigger receives status updates through real-time webhooks.
Will every status update change a Canny post?
Only if your instruction identifies a relevant issue and a clear Canny post and destination status. Ask Notis to report uncertain matches instead of changing a post.
What if status information does not contain the related product issue?
The available event data may not establish that relationship. Provide a reliable way to identify related posts in your instruction, or have Notis send unmatched events to the run report.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Canny. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Canny actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Post Tag
Tool to add a tag to a specific post. use when you need to categorize or group content by applying an existing tag.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete User
Tool to delete a user and their comments and votes. use when you need to fully remove a user's account and all associated data (e.g., gdpr compliance).
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Change Post Status
Tool to change a post's status. use when you need to update a post's workflow stage and optionally notify voters.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Create Changelog Entry
Tool to create and optionally publish a new changelog entry. use when you need to add a product update record, control publish timing, and notify users. example: "create changelog entry titled 'version 1.2' with details '...' and publish immediately.".
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Create Comment
Tool to create a new comment on a post. use when you have the authorid and postid and want to submit feedback or replies.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Create or Update User
Tool to create or update a user in canny. use when you need to provision a new user or synchronize updates to an existing user profile. example: "create or update user with email user@example.com"
Create Post
Tool to create a new post on a board. use when you have the boardid and userid and need to submit new feedback.
Create Tag
Tool to create a new tag. use when you have the boardid and tag name and need to categorize posts.
Connect any two apps with Notis in the middle.
Whatsapp and Canny, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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