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Move WhatsApp callback choices into Callpage

A customer taps a reply option, and Notis can act on that choice by starting or scheduling a Callpage call.

Trigger

Interactive Reply Received

Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.

Action

Widget Call or Schedule

Tool to initiate or schedule a call via widget. use when you need to call immediately or schedule at the first available timeslot through a widget.

Why this helps

A callback choice made in an interactive WhatsApp message can be missed when it needs to be carried into a separate calling tool.

  • Act on a customer's explicit quick reply or list selection.
  • Reduce manual follow-up after a customer chooses a callback option.
  • Use the selected Callpage widget to initiate or schedule the call.

Setup

Build it in a few focused steps.

  • 1Connect WhatsApp and Callpage once in the Notis portal.
  • 2Create an automation in the portal or tell Notis from any channel to create one.
  • 3In one instruction, tell Notis which interactive reply means call now and which means schedule through Callpage.
  • 4Pick the Interactive Reply Received trigger and choose where run reports should go.
  • 5Test with one real interactive reply and confirm the resulting Callpage action.

Questions about this workflow

Does this work with any WhatsApp reply?

This trigger is for customers who tap a quick-reply button or select an option from an interactive list message you sent.

Can different options lead to different call timing?

Yes. Describe the intended outcome for each reply option in your instruction, such as calling immediately or scheduling at the first available timeslot.

Do I need to build filters or map reply fields?

No. Explain in plain language which reply choices should lead to a call and let Notis handle the instruction.

When this happens · Trigger

Do this · Action

Supported Triggers and Actions

Notis builds workflows that link Whatsapp to Callpage. A trigger fires from one place; an action lands in another.

Whatsapp triggers

Callpage actions

Recurring trigger

Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.

TriggerScheduled

Get All Managers

Tool to retrieve a list of managers for a specific widget with pagination. use when you need to page through all managers assigned to a widget after confirming its id.

ActionInstant

Webhook trigger

Notis starts this workflow when an external tool or custom backend sends an HTTP request.

TriggerInstant

Get All SMS Messages

Tool to retrieve all sms messages for a widget. use when you need to fetch both default and custom sms templates after confirming the widget exists.

ActionInstant

Message Status Updated

Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks

TriggerPolling

Get All Users

Tool to retrieve a list of all users with pagination. use when you need to page through all users in your callpage account to synchronize or audit user records.

ActionInstant

New Message Received

Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.

TriggerInstant

Get All Widgets

Tool to retrieve a list of widgets with pagination. use when you need to page through all widgets after api authentication.

ActionInstant

Interactive Reply Received

Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.

TriggerInstant

Get API Root

Tool to get the root api greeting. use to verify connectivity and retrieve the initial api greeting after setting the api key.

ActionInstant

Message Template Status Update

Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.

TriggerInstant

Get Manager Status Statistics

Tool to retrieve statistical data about manager statuses. use when you need summary counts of enabled and disabled managers for a specific widget.

ActionInstant

Get SMS Statistics

Tool to retrieve statistical data about sms messages. use when you need summary counts of sms messages for a given widget.

ActionInstant

Get Widget

Tool to retrieve details of a specific widget by id. use when you have a widget id and need its complete configuration.

ActionInstant

Connect any two apps with Notis in the middle.

Whatsapp and Callpage, or any other combination from 1,000+ integrations.

When this happens · Trigger

Do this · Action

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