Turn WhatsApp call requests into Callpage callbacks
When a customer asks to talk, let Notis start the Callpage callback while the conversation is still fresh.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
Widget Call or Schedule
Tool to initiate or schedule a call via widget. use when you need to call immediately or schedule at the first available timeslot through a widget.
Why this helps
Callback requests can get buried in WhatsApp chats while you switch between conversations and your phone system.
- Respond to clear call requests without manually switching apps.
- Choose an immediate callback or the first available timeslot based on the message.
- Keep the callback tied to the incoming WhatsApp conversation.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Callpage once in the Notis portal.
- 2Create an automation in the portal or tell Notis from any channel to create one.
- 3In one instruction, ask Notis to recognize inbound WhatsApp requests to speak and start a Callpage callback using the right widget.
- 4Pick the New Message Received trigger and choose where run reports should go.
- 5Test with one real WhatsApp call request and confirm the callback behavior.
Questions about this workflow
Will this trigger for every WhatsApp message?
The trigger fires for inbound messages. In your instruction, tell Notis to start a callback only when the message clearly asks to speak with someone.
Can the callback be scheduled?
Yes. Tell Notis whether to initiate the callback immediately or schedule it for the first available timeslot through the selected Callpage widget.
What if the message does not include a phone number?
The workflow can only initiate a callback when the information Callpage requires is available. Ask Notis to flag incomplete requests in the run report.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Callpage. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Callpage actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get All Managers
Tool to retrieve a list of managers for a specific widget with pagination. use when you need to page through all managers assigned to a widget after confirming its id.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get All SMS Messages
Tool to retrieve all sms messages for a widget. use when you need to fetch both default and custom sms templates after confirming the widget exists.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Get All Users
Tool to retrieve a list of all users with pagination. use when you need to page through all users in your callpage account to synchronize or audit user records.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Get All Widgets
Tool to retrieve a list of widgets with pagination. use when you need to page through all widgets after api authentication.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Get API Root
Tool to get the root api greeting. use to verify connectivity and retrieve the initial api greeting after setting the api key.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Get Manager Status Statistics
Tool to retrieve statistical data about manager statuses. use when you need summary counts of enabled and disabled managers for a specific widget.
Get SMS Statistics
Tool to retrieve statistical data about sms messages. use when you need summary counts of sms messages for a given widget.
Get Widget
Tool to retrieve details of a specific widget by id. use when you have a widget id and need its complete configuration.
Connect any two apps with Notis in the middle.
Whatsapp and Callpage, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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