Review Bugsnag events from a WhatsApp incident report
Collect event occurrences in Bugsnag when a customer or teammate flags an incident in WhatsApp.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
List Events on Project
Tool to list events for a project. use when you need to retrieve all error occurrences (events) for a given project after confirming its id. example: "list events for project 515fb9337c1074f6fd000003".
Why this helps
Incident context can get buried in chat before anyone checks whether the issue is recurring.
- Bring event occurrences into the incident follow-up.
- Reduce the delay between a chat report and investigation.
- Give responders a concise summary in their chosen report channel.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Bugsnag once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it for incident review.
- 3Describe in one instruction how Notis should recognize an incident report and list Bugsnag events for the specified project.
- 4Choose New Message Received as the trigger and select a report channel.
- 5Test with one real incident message and a project you can access.
Questions about this workflow
Does the workflow determine whether an incident is confirmed?
No. It retrieves Bugsnag events for review; use your own criteria to confirm incident status.
Can it inspect an unspecified project?
No. Name the project in the instruction or have Notis report that it needs project context.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Bugsnag. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Bugsnag actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Bulk Update Errors
Tool to bulk update multiple errors in a project. use when batching identical updates across many errors.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Configure Integration
Tool to configure a new integration for a bugsnag project. use after selecting integration key and preparing credentials.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Invite Collaborator
Tool to invite a collaborator to an organization. use when you need to add a new user by email to grant them access. ensure the organization id is correct before calling.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Create Custom Event Field
Tool to create a custom event field for a project. use after confirming the project id to add a new filterable field. example: "create a field 'user.id' mapping to 'metadata.user.id' for project 515fb..."
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Create Saved Search
Tool to create a new saved search for a project. use when you need to persist a set of filters and sort order as a saved search for a project after confirming project details.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Delete All Errors in a Project
Tool to delete all errors in a project. use when you need to remove all error and event data for a given project. use with caution after confirming the project id, as this action is irreversible and requires project owner or organization administrator permissions.
Delete Collaborator
Tool to remove a collaborator from an organization. use when revoking collaborator access after confirming both organization and collaborator ids. requires organization administrator privileges.
Delete a configured integration
Tool to delete a configured integration. use when you need to remove an existing integration from a project after confirming the integration id. this action cannot be undone and requires organization administrator or project owner permissions.
Connect any two apps with Notis in the middle.
Whatsapp and Bugsnag, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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