Route WhatsApp support requests into Bubble
Move support requests from chat into the Bubble workflow your team already uses.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
Trigger Bubble Workflow via POST
Triggers a Bubble API workflow by name using a POST request. Use this tool to execute backend workflows in your Bubble application. The workflow must be configured in your Bubble app's API Workflows section with "Expose as public API workflow" enabled. Pass any required parameters as a JSON object in the parameters field.
Why this helps
Support requests mixed into general WhatsApp conversations are easy to miss or leave unresolved.
- Start an existing Bubble backend workflow from an inbound request
- Pass along message details available in the WhatsApp event
- Reduce manual copying from chat into app processes
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Bubble once in the Notis portal.
- 2Create an automation in Automations, then choose a name and report channel.
- 3In one instruction, tell Notis to recognize support requests in new WhatsApp messages and trigger your existing Bubble API workflow with the available request details.
- 4Choose the WhatsApp New Message Received trigger and select where run reports should go.
- 5Test with one real support message and confirm the Bubble workflow is exposed as a public API workflow and accepts the information you want to pass.
Questions about this workflow
Does this create the Bubble API workflow for me?
No. The workflow must already exist in Bubble and be exposed as a public API workflow.
Can Notis identify every support request automatically?
Not perfectly. Describe the kinds of requests to route in the instruction and review real examples to refine the outcome.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Bubble. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Bubble actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Bulk Create Things
Tool to bulk create multiple Things in Bubble via newline-separated JSON. Use when you need to insert many records at once. Must have Create via API permission.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Thing
Tool to create a new Thing. Use when providing a complete JSON payload to add a new record.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Delete Thing By ID
Tool to delete a Bubble Thing by its unique ID. Use when you need to remove a specific record via the Bubble Data API.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Get Thing By ID
Retrieves a single Thing (record) from a Bubble Data Type by its unique ID. This is a read-only operation that fetches complete details of a specific record. The response includes all custom fields defined in the Data Type, plus standard Bubble fields (_id, created_by, created_date, modified_date). Use when you need to: - Fetch details of a specific record you know the ID of - Verify a record exists - Get the latest field values for a Thing Note: Requires the Data API to be enabled in your Bubble app settings and the specific Data Type to be exposed via the API.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Patch Thing By ID
Tool to modify selected fields on a Thing by its unique ID. Use after confirming the Thing exists.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Replace Thing by ID
Tool to replace all editable fields on a Thing by its Unique ID. Use when you need a full overwrite of a Thing's fields and reset omitted fields to default.
Download File
Tool to download a file given its URL. Use when you need to retrieve file content and obtain an s3key for subsequent upload tests.
Create Temp File
Tool to upload bytes as a temporary file to Cloudflare R2 and return an S3 key. Use when you need a short-lived file reference before persisting it in a Thing.
Connect any two apps with Notis in the middle.
Whatsapp and Bubble, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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