Find the search context behind customer questions
Let customer questions point you toward the pages and answers people are seeing right now.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
SERP Search
Tool to perform serp (search engine results page) searches across different search engines. use when you need to retrieve search results, trending topics, or competitive analysis data.
Why this helps
Repeated customer questions are easy to answer one at a time and hard to turn into a useful view of what people are searching for.
- Research a question as it arrives instead of starting a separate search session.
- See current search results that add context to customer feedback.
- Keep research focused on the topic the customer actually raised.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Brightdata once in the Notis portal.
- 2Create an automation and name it for customer question research.
- 3Tell Notis to identify the main topic in each inbound message and search relevant SERP results with Brightdata.
- 4Pick the WhatsApp New Message Received trigger and choose where run reports should go.
- 5Test with one real customer question and review the search results.
Questions about this workflow
Does this reply to the customer?
No. It searches for context and sends a run report to the channel you choose. Any customer reply remains your decision.
What does the search use?
Notis can use the topic it identifies in the inbound message to request relevant SERP results. Add preferred search engines or location guidance in your instruction if needed.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Brightdata. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Brightdata actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Trigger Site Crawl
Tool to trigger a site crawl job to extract content across multiple pages or entire domains. use when you need to start a crawl for a given dataset and list of urls.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Browse Available Scrapers
Tool to list all available pre-made scrapers (datasets) from bright data's marketplace. use when you need to browse available data sources for structured scraping.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Filter Dataset
Tool to apply custom filter criteria to a marketplace dataset (beta). use after selecting a dataset to generate a filtered snapshot.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Get Available Cities
Tool to get available static network cities for a given country. use when you need to configure static proxy endpoints after selecting a country.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Get Available Countries
Tool to list available countries and their iso 3166-1 alpha-2 codes. use when you need to configure zones with valid country codes before provisioning proxies.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Download Scraped Data
Tool to retrieve the scraped data from a completed crawl job by snapshot id. use after triggering a crawl or filtering a dataset to download the collected data.
Check Crawl Status
Tool to check the processing status of a crawl job using snapshot id. call before attempting to download results to ensure data collection is complete.
List Unlocker Zones
Tool to list your configured web unlocker zones and proxy endpoints. use to view available zones for web scraping and bot protection bypass.
Connect any two apps with Notis in the middle.
Whatsapp and Brightdata, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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