Route WhatsApp escalation replies into Breeze
When a customer selects an escalation option, give the follow-up a visible task in Breeze.
Trigger
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Action
Create Card
Tool to create a new card in a project. use after confirming the project id. creates a task with details like name, due date, and assignees.
Why this helps
An escalation choice can be easy to overlook when it arrives as one reply among many chats.
- Make selected escalation requests visible to the team.
- Keep the reply context with the follow-up task.
- Reduce the chance of a requested callback being missed.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Breeze once in the Notis portal.
- 2Create an automation in Automations, then choose New Automation.
- 3In one instruction, ask Notis to create a Breeze card when an interactive reply selects your escalation option, including the reply context.
- 4Pick WhatsApp Interactive Reply Received as the trigger and choose where run reports go.
- 5Test with one real escalation selection.
Questions about this workflow
Does this work with buttons and list selections?
The trigger covers replies when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Can it use the original interactive message too?
The trigger is for the received interactive reply. Describe any needed context in your instruction and confirm it appears in your test example.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Breeze. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Breeze actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Project People
Tool to add people to a project. use when you have a valid project id and one or more email addresses to invite them.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Archive Project
Tool to archive a specific project. use when you need to hide a completed or inactive project from active views after confirming its details.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Create Card
Tool to create a new card in a project. use after confirming the project id. creates a task with details like name, due date, and assignees.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
CREATE_LIST
Tool to create a new list (stage) in a breeze project. use when you've selected a project and need to add a new stage. example: "create a new todo list for project 42."
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Create Project
Tool to create a new project in breeze. use when you have the project name and want to initialize it via the api.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Create Workspace
Tool to create a new workspace. use after deciding on the workspace name.
Delete Card
Tool to delete a specific card (task) by its id. use when you need to remove a task permanently; deletions cannot be undone.
Delete Project
Tool to delete a specific project by id. use when you need to remove a project after confirming its id.
Connect any two apps with Notis in the middle.
Whatsapp and Breeze, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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