Review chatbot conversations when WhatsApp delivery changes
Keep delivery changes visible alongside the chatbot conversations your team may need to review.
Trigger
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Action
Get All Conversations
Tool to retrieve all conversations related to the bot. use after authentication when you need a paginated list of conversation threads for review or analytics.
Why this helps
A status change can signal that a customer follow-up needs attention, while conversation review happens in a separate workspace.
- Make Botsonic conversations available for review after a message status change.
- Reduce the chance that a delivery issue is overlooked during support follow-up.
- Use Notis run reports to surface retrieved conversation data.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Botsonic once in the Notis portal.
- 2Create an automation in Notis and name it.
- 3In one instruction, ask Notis to retrieve Botsonic conversations for review when a WhatsApp message status changes, using only identifiers you provide to relate the records.
- 4Pick the WhatsApp Message Status Updated trigger and choose where run reports go.
- 5Test with one real status update and review the retrieved conversation results.
Questions about this workflow
Can WhatsApp poll for message status updates?
No. WhatsApp Cloud API does not provide a native polling endpoint for message status. This trigger receives real-time webhook updates only.
Does this action find the exact Botsonic conversation automatically?
Get All Conversations retrieves conversation threads for review. Relating a WhatsApp status update to a specific Botsonic conversation requires identifiers or context you provide.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Botsonic. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Botsonic actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Bulk Upload Bot URLs
Tool to bulk upload urls for bot training. use when you need to upsert multiple document urls into a bot in one request.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Bot Data
Tool to delete specific bot data using its id. use when you need to remove outdated or irrelevant data after confirming the data identifier.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Delete Starter Question
Tool to delete a specific starter question by its unique identifier. use after confirming the id of the starter question you want to remove.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Delete Uploaded File
Tool to delete a specific uploaded file by its id. use when you need to remove a file from the bot's data repository after confirming the file id.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Get All Bot Data
Tool to retrieve all data associated with the bot, including files and resources. use when you need a comprehensive export of bot assets for backup or inspection.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Get All Bots
Tool to retrieve all bots associated with the account. use when you need to list existing bots after authentication.
Get All Conversations
Tool to retrieve all conversations related to the bot. use after authentication when you need a paginated list of conversation threads for review or analytics.
Get All FAQs
Tool to retrieve all frequently asked questions associated with the bot. use after authenticating the bot and when you need to list or manage its faq entries.
Connect any two apps with Notis in the middle.
Whatsapp and Botsonic, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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