Find the Booqable order behind a WhatsApp customer question
Search rental orders from the same place the question arrived, then review the matching records in a run report.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
Get Orders
Tool to list all orders. use when you need to retrieve orders, optionally filtered by search term or paginated.
Why this helps
Order questions can cost time when you must leave the conversation and search through rental records manually.
- Search Booqable orders using details provided in the message.
- Summarize matching order records for review.
- Flag messages without enough context to locate an order.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Booqable once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3In one instruction, ask Notis to search Booqable orders using the customer's available identifying or rental details and report matching records or missing context.
- 4Pick the WhatsApp New Message Received trigger and choose where run reports go.
- 5Test with one real order question and confirm the report is useful.
Questions about this workflow
Does this send an answer back to the customer?
No. The available Booqable action retrieves order records. Review the run report and reply through your usual WhatsApp process.
Can it change an order based on the message?
No. This workflow searches orders using the listed Get Orders action. The provided action list does not include an order update action.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Booqable. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Booqable actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Customer
Tool to create a new customer. use when onboarding a new client and you have verified their details. example: create 'jane doe' with email jane@doe.com.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Order
Tool to create a new order. use after collecting valid customer id and timing details. example: create an order for customer '297f2584-...' starting at '2018-01-01t09:00:00z'.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Create Product Group
Tool to create a new product group in booqable. use when you have defined the group's name and pricing details and want to organize items under a shared group.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Delete Customer
Tool to delete (archive) a customer by id. use after confirming the customer should be hidden from searches.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Delete Order
Tool to delete (archive) an order by id. use when you need to hide completed or canceled orders from active listings.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Delete Product Group
Tool to delete a product group by id. use when you need to permanently remove a product group from your catalog after confirming its identifier.
Get Customer
Tool to fetch a specific customer by id. use after obtaining a customer identifier to retrieve full customer details.
Get Customers
Tool to retrieve a list of customers. use when you need to paginate through customers.
Connect any two apps with Notis in the middle.
Whatsapp and Booqable, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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