Follow a WhatsApp selection with a Bonsai spaces lookup
When a customer makes a selection in WhatsApp, get the available Bonsai spaces ready for your next step.
Trigger
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Action
List Bonsai Spaces
Tool to retrieve a list of all available spaces. use when you need to see the server groups and geographic regions available to your account.
Why this helps
A customer's selection can get lost while you move between chat and account tools.
- Use an interactive WhatsApp reply to start a space lookup.
- Keep customer intent and lookup timing together.
- Review available options in the Notis run report.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Bonsai once in the Notis portal.
- 2Create an automation from Automations > New Automation.
- 3In one instruction, ask Notis to retrieve the available Bonsai spaces after an interactive reply and include the reply context in the run report.
- 4Choose the Interactive Reply Received trigger and select a report channel.
- 5Test with one real button tap or interactive list selection.
Questions about this workflow
Does this action provision a Bonsai space?
No. The selected action only lists available spaces. It does not provision or change a space.
What starts the automation?
A customer tapping a quick-reply button or selecting an option from an interactive list message you sent.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Bonsai. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Bonsai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Bonsai Cluster Details
Tool to retrieve details for a single bonsai cluster by slug. use when you need to inspect a cluster's configuration and status.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Bonsai Spaces
Tool to retrieve a list of all available spaces. use when you need to see the server groups and geographic regions available to your account.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Retrieve Space Details
Tool to retrieve details for a single space by its path. use when you need metadata for a space before provisioning a cluster. use after confirming this detail exists. e.g., 'omc/bonsai/us-east-1/common'.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
List Spaces
Tool to retrieve a list of all available spaces. use when you need to see the server groups and geographic regions available for your account.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Connect any two apps with Notis in the middle.
Whatsapp and Bonsai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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