Get Bonsai cluster details from a WhatsApp inquiry
Move from a cluster question in WhatsApp to the relevant Bonsai configuration and status in one run.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
Get Bonsai Cluster Details
Tool to retrieve details for a single bonsai cluster by slug. use when you need to inspect a cluster's configuration and status.
Why this helps
Finding the right cluster details can break your flow when the request arrives in chat.
- Start a cluster detail lookup from an inbound message.
- Get configuration and status from the selected cluster.
- See the result in the chosen Notis report channel.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Bonsai once in the Notis portal.
- 2Create an automation in Automations > New Automation.
- 3Tell Notis to identify the requested cluster slug from the WhatsApp message and retrieve that cluster's details; if the slug is missing, report that it is needed.
- 4Pick the New Message Received trigger and choose where run reports should go.
- 5Test with one real message that includes a valid cluster slug.
Questions about this workflow
What information must the WhatsApp message include?
It needs to identify the cluster by slug. If the slug is missing or unclear, the run should report that it is needed rather than guess.
Can this update the cluster?
No. This action retrieves details for one cluster; it does not change its configuration or status.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Bonsai. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Bonsai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Bonsai Cluster Details
Tool to retrieve details for a single bonsai cluster by slug. use when you need to inspect a cluster's configuration and status.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Bonsai Spaces
Tool to retrieve a list of all available spaces. use when you need to see the server groups and geographic regions available to your account.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Retrieve Space Details
Tool to retrieve details for a single space by its path. use when you need metadata for a space before provisioning a cluster. use after confirming this detail exists. e.g., 'omc/bonsai/us-east-1/common'.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
List Spaces
Tool to retrieve a list of all available spaces. use when you need to see the server groups and geographic regions available for your account.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Connect any two apps with Notis in the middle.
Whatsapp and Bonsai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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