Use WhatsApp triage replies to update Bitbucket issues
When a customer taps a reply option, keep the related issue current without switching between chat and backlog.
Trigger
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Action
Update an issue
Updates an existing issue in a bitbucket repository by modifying specified attributes; requires `workspace`, `repo slug`, `issue id`, and at least one attribute to update.
Why this helps
A customer can answer a triage question in WhatsApp, but the engineering issue may still be waiting on that information.
- Carry a customer's structured reply into issue tracking.
- Reduce manual copy and paste after triage.
- Surface replies that lack enough context to identify an issue.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Bitbucket once in the Notis portal.
- 2Create an automation from Automations, New Automation, or tell Notis to create one from any channel.
- 3Describe the outcome in one instruction: use interactive replies to update the related issue only when the workspace, repository, and issue id are available; report replies without a match.
- 4Pick the WhatsApp Interactive Reply Received trigger and choose where run reports should go.
- 5Test with one real reply linked to an identifiable issue and review the update.
Questions about this workflow
How does Notis know which issue to update?
The issue must be identifiable from the reply or context available to the automation. If the workspace, repository, or issue id is missing, Notis should report that instead of guessing.
Can a button reply change an issue status?
Ask Notis to update an issue only when the reply clearly supports a specific change. Bitbucket requires an issue id and at least one supported attribute to update.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Bitbucket. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Bitbucket actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create a branch
Creates a new branch in a bitbucket repository from a target commit hash; the branch name must be unique, adhere to bitbucket's naming conventions, and not include the 'refs/heads/' prefix.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create an issue
Creates a new issue in a bitbucket repository, setting the authenticated user as reporter; ensures assignee (if provided) has repository access, and that any specified milestone, version, or component ids exist.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Create an issue comment
Adds a new comment with markdown support to an existing bitbucket issue.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Create a pull request
Creates a new pull request in a specified bitbucket repository, ensuring the source branch exists and is distinct from the (optional) destination branch.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Create repository
Creates a new bitbucket 'git' repository in a specified workspace, defaulting to the workspace's oldest project if `project key` is not provided.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Create snippet comment
Posts a new top-level comment or a threaded reply to an existing comment on a specified bitbucket snippet.
Delete issue
Permanently deletes a specific issue, identified by its `issue id`, from the repository specified by `repo slug` within the given `workspace`.
Delete repository
Permanently deletes a specified bitbucket repository; this action is irreversible and does not affect forks.
Connect any two apps with Notis in the middle.
Whatsapp and Bitbucket, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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