Track WhatsApp template rejections in Bitbucket
Keep template review issues from disappearing into a notification stream. Notis can create a Bitbucket follow-up when a template is rejected or flagged.
Trigger
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Action
Create an issue
Creates a new issue in a bitbucket repository, setting the authenticated user as reporter; ensures assignee (if provided) has repository access, and that any specified milestone, version, or component ids exist.
Why this helps
A rejected messaging template can delay customer communication if its review outcome does not reach the team's work queue.
- Create a follow-up issue from a rejected or flagged template status.
- Keep the available review details together for investigation.
- Avoid opening issues for routine approval updates if they are not actionable.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Bitbucket once in the Notis portal.
- 2Create an automation from Automations, New Automation, or tell Notis to create one from any channel.
- 3Describe the outcome in one instruction: create a Bitbucket issue for rejected or flagged WhatsApp templates, include available review details, and skip routine approvals.
- 4Pick the WhatsApp Message Template Status Update trigger and choose where run reports should go.
- 5Test with one real rejection or flag event and review the resulting issue.
Questions about this workflow
Will the issue explain why a template was rejected?
Only when the status event includes a reason. Ask Notis to include available details and identify information that is missing.
Can this workflow submit the template again?
No. The available Bitbucket action creates an issue for follow-up; it does not change or resubmit a WhatsApp template.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Bitbucket. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Bitbucket actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create a branch
Creates a new branch in a bitbucket repository from a target commit hash; the branch name must be unique, adhere to bitbucket's naming conventions, and not include the 'refs/heads/' prefix.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create an issue
Creates a new issue in a bitbucket repository, setting the authenticated user as reporter; ensures assignee (if provided) has repository access, and that any specified milestone, version, or component ids exist.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Create an issue comment
Adds a new comment with markdown support to an existing bitbucket issue.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Create a pull request
Creates a new pull request in a specified bitbucket repository, ensuring the source branch exists and is distinct from the (optional) destination branch.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Create repository
Creates a new bitbucket 'git' repository in a specified workspace, defaulting to the workspace's oldest project if `project key` is not provided.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Create snippet comment
Posts a new top-level comment or a threaded reply to an existing comment on a specified bitbucket snippet.
Delete issue
Permanently deletes a specific issue, identified by its `issue id`, from the repository specified by `repo slug` within the given `workspace`.
Delete repository
Permanently deletes a specified bitbucket repository; this action is irreversible and does not affect forks.
Connect any two apps with Notis in the middle.
Whatsapp and Bitbucket, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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