Give customer feedback analysis a home
Keep WhatsApp feedback analysis organized in BigML, ready for your next modeling step.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
Create Project
Tool to create a new project. use when you need to group related bigml resources into a project.
Why this helps
Useful customer feedback gets buried in chat, while analysis work starts without an organized place to live.
- Create a dedicated project when a new WhatsApp message arrives.
- Keep related BigML resources grouped for later analysis.
- Reduce the effort of starting a feedback analysis workflow.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and BigML once in the Notis portal.
- 2Create an automation by telling Notis to create a BigML project for each inbound WhatsApp message that contains customer feedback.
- 3Pick the WhatsApp New Message Received trigger.
- 4Choose where run reports should go, then test with one real customer feedback message.
Questions about this workflow
Does this workflow analyze the message sentiment?
No. It creates a BigML project. Sentiment analysis is not one of the available BigML actions here.
Which WhatsApp event starts the workflow?
New Message Received, delivered in real time through the WhatsApp Cloud API webhook.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Bigml. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Bigml actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create External Connector
Tool to create a new external connector for data sources. use after configuring external databases or search indices.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Project
Tool to create a new project. use when you need to group related bigml resources into a project.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Delete Project
Tool to delete an existing project. use when you need to permanently remove a project resource after confirming it is not in use by other resources.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Get External Connector
Tool to retrieve details of an external connector. use after creating or listing external connectors to inspect its state.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Get Project
Tool to retrieve details of a project by id. use when you need to inspect project metadata before analysis.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
List Correlations
Tool to list correlation resources. use when you need to browse or paginate existing correlations for the authenticated user.
Connect any two apps with Notis in the middle.
Whatsapp and Bigml, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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