Get product details from a WhatsApp SKU
Give your team a faster way to check a specific Best Buy item mentioned in a customer conversation.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
Get Product Details by SKU
Tool to retrieve detailed information about a specific product by sku. use after obtaining a valid sku to fetch its attributes.
Why this helps
Finding reliable details for a specific item takes extra searching when a SKU arrives in a chat.
- Retrieve details for a specific SKU
- Keep item research close to the customer request
- Flag messages where no usable SKU is present
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Best Buy once in the Notis portal.
- 2Create an automation and tell Notis to find a valid SKU in each message and retrieve its Best Buy product details.
- 3Choose New Message Received as the trigger and pick a report channel.
- 4Test with one real message containing a valid SKU.
Questions about this workflow
Can this find a SKU if the customer does not provide one?
This action retrieves details by SKU. Instruct Notis to report that a SKU is needed when the message does not include one.
Will it check whether the item is in stock?
No. This action retrieves product details; it does not check store inventory.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Bestbuy. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Bestbuy actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Category Details
Tool to retrieve detailed information about a best buy category by its id. use when you need enriched metadata about a specific category.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Get Product Details by SKU
Tool to retrieve detailed information about a specific product by sku. use after obtaining a valid sku to fetch its attributes.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Get Products
Tool to retrieve products from best buy. use when you need to fetch product listings with optional filters and sorting. example: 'get products for category abcat0101000 sorted by saleprice.dsc.'
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Get Review Details
Tool to retrieve detailed information for a specific review by id. use after confirming the review id.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Get Product Reviews
Tool to retrieve product reviews. use when you need customer feedback with filters or sorting. use after obtaining product skus.
Get Store Details
Tool to retrieve detailed information about a specific best buy store. use when you have a valid store id.
Get Best Buy Stores
Tool to retrieve a list of best buy stores. use when you need store listings with optional filters or geo-search after confirming your api key.
Connect any two apps with Notis in the middle.
Whatsapp and Bestbuy, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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