Review Best Buy feedback after a WhatsApp selection
Bring customer feedback into the next step when a WhatsApp reply identifies a product choice.
Trigger
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Action
Get Product Reviews
Tool to retrieve product reviews. use when you need customer feedback with filters or sorting. use after obtaining product skus.
Why this helps
After a customer makes a selection, finding relevant product feedback can become another manual research task.
- Retrieve reviews for selected products with known SKUs
- Add customer feedback to a product decision
- Report when a usable SKU is missing
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Best Buy once in the Notis portal.
- 2Create an automation and instruct Notis to retrieve reviews for the product SKUs associated with an interactive reply.
- 3Choose Interactive Reply Received as the trigger and select a report channel.
- 4Test with one real reply and a product SKU your team can confirm.
Questions about this workflow
Can this identify an SKU from any button label?
The review lookup needs a product SKU. Use reply options that your team can associate with known SKUs, or instruct Notis to report when that information is missing.
Does it guarantee a review will be available?
No. It retrieves reviews for the supplied product SKUs when Best Buy returns matching results.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Bestbuy. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Bestbuy actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Categories
Tool to retrieve best buy product categories. use when you need to list or filter categories in the catalog.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Category Details
Tool to retrieve detailed information about a best buy category by its id. use when you need enriched metadata about a specific category.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Get Product Details by SKU
Tool to retrieve detailed information about a specific product by sku. use after obtaining a valid sku to fetch its attributes.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Get Products
Tool to retrieve products from best buy. use when you need to fetch product listings with optional filters and sorting. example: 'get products for category abcat0101000 sorted by saleprice.dsc.'
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Get Review Details
Tool to retrieve detailed information for a specific review by id. use after confirming the review id.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Get Product Reviews
Tool to retrieve product reviews. use when you need customer feedback with filters or sorting. use after obtaining product skus.
Get Store Details
Tool to retrieve detailed information about a specific best buy store. use when you have a valid store id.
Get Best Buy Stores
Tool to retrieve a list of best buy stores. use when you need store listings with optional filters or geo-search after confirming your api key.
Connect any two apps with Notis in the middle.
Whatsapp and Bestbuy, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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