Pause after a WhatsApp button or list reply
When a customer taps a quick reply or selects a list option, start a pause.
Trigger
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Action
Sleep
Sleep
Why this helps
A selected WhatsApp option can trigger a wait, but Bench Sleep cannot record, compare, or report benchmark performance.
- Starts a pause from a customer's interactive reply
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Bench in the Notis portal.
- 2Create an automation in Automations, then New Automation.
- 3Describe the pause you want in one plain-language instruction.
- 4Choose Interactive Reply Received as the trigger and select where run reports go.
- 5Test with one real example.
Questions about this workflow
Which replies trigger this?
A customer tapping a quick-reply button or selecting an option from an interactive list message you sent.
Will this create a comparative report in Bench?
No. The listed Bench action is Sleep, which only provides a pause.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Bench. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Bench actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Sleep
Sleep
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Connect any two apps with Notis in the middle.
Whatsapp and Bench, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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